Great demands are placed on the way you deliver your IT operations. One must operate under strict market conditions and internal constraints.
It boils down to how one delivers the best service for your business with IT services. And how the offered service adds value to the company. With the current development in the operations area, it is necessary to be even more customer-oriented in its approach and with the current processes, structure, and management.
There are many transformations available and often you go from a technical operations organisation to becoming a more customer-oriented operations organisation.
The key is Service Management – reformulated: How to serve your customers through optimal support of the business.