Service Management

Today, you have to fulfil stringent requirements in terms of the way in which you run your IT business. You operate within tough market conditions and frameworks.

But basically, it is all about how to service your business with IT services in the best possible way. And about how to ensure that the service on offer adds value to the business. Considering the current developments within the operational areas, using a customer-oriented approach to processes, structure and management is becoming increasingly important.

This requires a change from being a technical to a more customer-oriented operating organisation.

The key is Business Service Management – in other words: How to service your business in the optimal way.