service Management

service design

Improving the future quality

It is important to have a holistic approach and an understanding of the value that the service must create when introducing new services or changing existing ones.

The approach must also uncover the prerequisites that must be in place to achieve the desired effect.

Service Design is about creating a blueprint for the development and subsequent delivery of a new service. This structured approach to Service Design ensures the involvement of all affected areas in the organisation.

Selected services and products:

  • Design of the Service Design Package process
  • Preparation of Service Design Blueprint
  • Training in the preparation of the Service Design Package
  • SLA design and documentation
Should we make visible the value of your service?

We can advise you and help you design a customer-oriented service catalogue that makes it easier for your customers to say yes to your services. Contact us and hear more.