Do you have control over the quality of all your services and processes?
The model illustrates the elements that need to be clarified and decided upon when conducting regular service inspections, also called Service Reviews. All inputs are gathered in a Service Improvement Plan (SIP), which then forms the basis for preparing the specific action plans for the implementation of continuous improvements (CSI).
Process Excellence goes hand-in-hand with Operational Excellence. Only by working with both dimensions do you achieve visible improvements.
Selected services and products:
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