Service Management

Service and process excellence

“Service Excellence is for companies that want to ensure high customer satisfaction and, as a result, high customer loyalty."

Do you have control over the quality of all your services and processes?

The model illustrates the elements that need to be clarified and decided upon when conducting regular service inspections, also called Service Reviews. All inputs are gathered in a Service Improvement Plan (SIP), which then forms the basis for preparing the specific action plans for the implementation of continuous improvements (CSI).

Process Excellence goes hand-in-hand with Operational Excellence. Only by working with both dimensions do you achieve visible improvements.

Selected services and products:

Service inspection of your organization
Preparation of Service Improvement Plan and assistance in executing initiatives
Review of existing processes and roles
Design and optimisation of value streams
Continuous improvement

Do you have challenges in your service desk?

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Service Management

Service and process excellence

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