service Management

Service Catalogue and Portal

A customer friendly access to your services

A service catalogue highlights the services an IT organisation provides to their business and customers. A service catalogue is a tool that documents and ensures understanding of service goals, costs, and metrics, which is the prerequisite for continued customer satisfaction.

We help design and put together a customer-facing service catalogue as well as a portal that reflects customers’ behaviour around “self-service”.

Selected services and products:

  • Design of the service catalogue
  • Process and management of services
  • Review of existing services
  • Model for cost calculation
  • Design of the Ordering Process
  • Design of Service Portal
Let us help you with your service strategy

We can help you with goal management, processes, controls and the relationship between governance and management.