Service Catalogue and Portal

A service catalogue highlights the services an IT organisation provides to their business and customers. A service catalogue is a tool that documents and ensures understanding of service goals, costs, and metrics, which is the prerequisite for continued customer satisfaction.

We help design and put together a customer-facing service catalogue as well as a portal that reflects customers’ behaviour around “self-service”.

Selected services and products:

• Design of the service catalogue
• Process and management of services
• Review of existing services
• Model for cost calculation
• Design of the Ordering Process
• Design of Service Portal