The Service Desk

Does your service desk function optimally – or is there room for improvement?

“Increasing demands are being placed on service desks when it comes to servicing users, including requirements for productivity, automation and ensuring that users get the best possible support.”

The service desk’s daily performance is a big factor in the rest of the organization’s level of satisfaction with the IT Department as a whole.

We look at how the customer service desk can be optimized from several angles. How is a good customer conversation defined? Are the processes clear? Do the employees know what they need to do? Are the targets in line with what the business wants to achieve? We review service improvements and optimize them so customers have good experiences when dealing with the service organization.

Is your service desk facing challenges?

Get help to find quick wins that can streamline your service desk and support your daily work. Find out more about how we can help you.

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Among other things, we write about strategy, leadership and growth in companies and organizations.