Service strategy for management
Get help with implementing a holistic strategy
A service strategy provides a link between what is decided internally, promised externally and, not least, what the customer experiences.
This creates the best conditions for the operating plan and for giving customers what they expect – or even more than they expect – and thereby generates added value for the company.
We help define the kind of service culture that allows the company to deliver solid customer experiences. We ensure that the right initiatives are set in motion and linked up within a strong governance structure that fosters progress in the organization.
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Among other things, we write about strategy, leadership and growth in companies and organizations.