Service Excellence

Know your customers’ needs

“Service Excellence is for companies who want to ensure a high level of customer satisfaction and, as a result, high customer loyalty.”

Service Excellence helps companies deliver the right quality of services to their customers.

We use an effect-based concept that gives you as an organization an assessment of what exactly you need to focus your efforts on. In addition, you get a model for how to provide a better customer experience. The model can serve to validate your organization’s strategic goals and maturity in relation to your customer-focused services.

The optimization process is based on cSEm®, and we make sure that an activity plan is drawn up for your company. The plan will be based on a service assessment and your company’s situation, and can be used to optimize the organization’s ability to deliver services to your customers and thus to your own business as well.

Interested? Contact us

We can help customize and implement all effect-based activities based on a review of your operating organization and an identification of the factors that have the greatest impact, to ensure that you develop a customer-facing operations business.

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Among other things, we write about strategy, leadership and growth in companies and organizations.